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FAQ's

Q - WHAT TYPE OF BUS SERVICE DOES CATCH-A-RIDE PROVIDE?
A - Catch A Ride, Inc. is an express bus service developed exclusively to provide transportation to Ball State University students who reside in the Chicagoland and Merrillville areas. It offers convenient nonstop service from the university to centralized, secure drop-off points within each community and limits ridership to university students.

 

Q - WHEN DO BUSES RUN?
A - Buses are scheduled to run over Holidays, Semester Breaks and Fall Break.

 

Q - WHO DRIVES THE BUS?
A - Catch A Ride Inc. uses a fully insured, safe and reliable motor coach service for all transportation.

 

Q - HOW DO I MAKE RESERVATIONS?
A - Go to www.ballstate.catcharide.com and click on the “schedule” tab to view departure dates and purchase tickets. Follow the simple online instructions provided and use a credit card to complete your purchase. Our secure website will verify your credit card information and provide a confirmation of your ticket purchase via return email.

 

Q - HOW WILL I RECEIVE MY TICKET?
A - Your email purchase confirmation will serve as your boarding ticket and your name will be added to your buses’ check-in list. A school ID will be required for boarding and a Catch-A-Ride representative will be on hand to check you in.

 

Q - HOW CAN I CONTACT CATCH-A-RIDE?
A - Call our toll free number, (866) 622-8242, to speak with a Customer Service Representative or email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Q - CAN I RESERVE A SEAT?
A - Seating is available on a first come, first serve basis and requires ticket purchase.

 

Q - WHAT IF I NEED TO CANCEL MY RESERVATIONS?
A - Reservations may be cancelled up to end of the business day 14 days prior to a departure date with the ticket holder receiving a onetime credit good toward a future Catch-A-Ride bus trip of the same type purchased (one-way or round trip). Round trip ticket credits may not be split for use as 2 one-way rides. A transfer fee of $35 will be applied. Cancellation credits must be used by the end of the school year in which they were issued and are non-transferrable or redeemable for cash. All ride credits remaining unredeemed by the end of the school year in which they were issued will be considered void and forfeited. Tickets are not transferrable between customers. Tickets purchased after the 14 day policy period will not qualify for credits, exchanges or refunds.

 

Q - DO I HAVE TO PURCHASE A ROUND TRIP TICKET?
A - No. One way and round trip tickets are available for purchase.

 

Q - WHAT TIME DO I HAVE TO ARRIVE AT PICK-UP LOCATION?
A - Please arrive at least 15 minutes prior to the posted departure for check-in, seat selection and luggage handling. All buses leave promptly at their posted departure times and will not be able to wait for late arrivals.

 

Q - WHERE ARE THE PICK UP AND DROP OFF LOCATION FOR BUSES?

BALL STATE UNIVERSITY: Scheumann Football Stadium. Bus Stop/Shelter. East of G14 and C7 lots.

OAKBROOK, IL: Outer Parking Lot – CC - Rt. 83 and Hodges Rd. Turn South into parking lot from Hodges.

NORTHBROOK, IL: Northbrook Court, Neiman Marcus - Lower Level - East Side - Outer Parking Lot.

MERRILLVILLE, IN: Staples - Parking Lot - 8205 Broadway

 

Q - APPROXIMATELY HOW LONG WILL MY TRIP TAKE?
A - The express trip takes approximately 3 to 5 ½ hours depending on destination. Traffic, weather, road construction and mechanical failure can effect travel time.

 

Q - DOES THE BUS HAVE A RESTROOM?
A - 56 passenger buses are equipped with restrooms. In the event a smaller bus is required due to low ridership, a restroom will not be on the bus.

 

Q - HOW MUCH LUGGAGE CAN I BRING?
A - One piece of luggage for underneath bus storage measuring 26” x 16” x 10” and a backpack for inside the bus.

 

Q - CAN I DRINK ALCOHOL OR SMOKE ON THE BUS?
A - Absolutely not! There is a zero tolerance rule - if you are caught drinking or smoking - the authorities will be notified.

 

Q - WILL MY INFORMATION BE GIVEN TO OTHER COMPANIES?
A - All information you submit will remain private and secure.

 

Q - WILL THE BUS WAIT AT DROP OFF LOCATION FOR PASSENGERS TO BE PICKED-UP?
A - The passenger should contact a responsible party and give an estimate time of arrival. Catch-A-Ride will not be able to wait for passengers to be picked-up at drop off location.

 

Q - IS CATCH-A-RIDE RESPONSIBLE FOR LOST OR DAMAGED LUGGAGE?
A - If something is forgotten on the bus, please contact Catch-A-Ride as soon as possible. Catch-A-Ride will to try to retrieve the lost luggage. Catch-A-Ride is not responsible for lost or damaged luggage.

 

Q - CAN I GET OFF THE BUS IF THERE IS A SCHEDULED OR UNSCHEDULED STOP?
A - Due to safety restrictions, students are required to stay on the bus.

 

Q - CAN I BRING AN ANIMAL ON THE BUS?
A - No animals of any kind are allowed on the bus

 

Q- CAN A SCHEDULED BUS BE CANCELLED?
A - Catch A Ride reserves the right to cancel any scheduled trip if a minimum of seats are not sold or due to weather. If the bus is rescheduled due to weather, a refund or credit does not apply. If a cancellation occurs due to the lack of riders, a full refund will be issued.